Medical Virtual Assistant – Primary Care, Patient Coordination

• Answer and manage incoming patient calls during business hours
• Handle patient inquiries professionally, courteously, and efficiently
• Assist patients with appointment requests, general questions, and administrative concerns
• Coordinate with the physician and in-office medical assistants
• Schedule, confirm, reschedule, and manage patient appointments
• Maintain accurate provider calendars using Tebra EHR
• Coordinate in-office and telemedicine appointments
• Update patient information and maintain accurate EHR documentation
• Verify patient insurance eligibility, benefits, and coverage
• Process and follow up on prior authorization requests
• Assist with Medicare Advantage plan documentation and administrative requirements
• Upload insurance-related documents, patient information, and required records
• Coordinate with insurance providers to resolve eligibility and authorization concerns
• Provide day-to-day back-office administrative assistance
• Organize, upload, and maintain accurate patient documentation
• Assist with electronic records management and computer-based tasks
• Support communication between patients, the physician, and in-office staff
• Handle patient information accurately and confidentially in accordance with HIPAA guidelines
• Medical billing is handled by a separate billing specialist and is not a primary responsibility

• Proven experience in healthcare administration, medical virtual assistance, or medical front desk operations
• Strong preference for experience in family medicine, primary care, or internal medicine
• Experience handling high-volume patient calls, appointment scheduling, and patient coordination
• Practical experience with insurance eligibility verification and prior authorizations
• Familiarity with Medicare Advantage plans, including insurance documentation and uploads
• Working knowledge of medical terminology, common medications, and basic primary care workflows
• Excellent spoken and written English communication skills, with clear, easily understandable pronunciation and a professional phone manner
• Strong organizational skills, attention to detail, and ability to multitask in a busy medical environment
• Ability to work independently with minimal supervision and training
• Demonstrated reliability, professionalism, and commitment to long-term employment
• Ability to communicate patiently and respectfully with elderly patients
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available for video meetings with the camera on when required
• Relevant work experience required
• Reliable laptop or desktop computer
• Stable high-speed internet connection of at least 25 Mbps
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment
• Spanish-English bilingual proficiency preferred but not required
• Previous experience using Tebra EHR (formerly Kareo) preferred
• Nursing background or active RN license highly preferred but not required
• Medical degree or professional license not mandatory

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Optional contractor perks and client-approved allowances