Customer Engineer

• Install, maintain, and repair low-complexity financial and ATM equipment within an assigned territory
• Own customer problems or incidents through resolution or escalation under agreed Service Level Agreements
• Repair and replace components on Tier I equipment, including PCs, workstations, peripherals, printers, front-end POS systems, ATMs, kiosks, and proof encoders
• Assist with site preparation, cable installation, equipment staging, testing, modular swaps, and unit replacements
• Respond to customer concerns and escalate issues to appropriate associates, team members, territory managers, or the Control Tower
• Build local customer relationships and represent NCR positively
• Perform preventative maintenance, diagnose problems, make minor repairs, and follow security procedures at financial institutions
• Manage NCR service assets, tools, software, vehicles, documentation, intellectual property, parts inventory, and records
• Report service calls, activities, expenses, customer asset information, and invoicing data accurately and promptly
• Schedule or complete daily dispatches on a call-by-call basis or through automated reports
• Travel for extended periods and carry/lift tool kits and parts weighing 1–50 lbs.; perform prolonged bending, squatting, walking, standing, and sitting
• Work rotating shifts when required
• Achieve staff productivity measures and collaborate with Call Center Staff and Security Escort Officers

• High School Diploma or equivalent
• Up to one year of related experience
• Ability to work with Microsoft Office suite
• Experience on Windows XP and Windows 2000 operating systems required
• Experience in PC Hardware Maintenance and support
• Experience maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs required
• Retail EPOS maintenance or install experience required; strong desktop hardware experience may be considered if EPOS experience is limited
• Ability to work with minimal supervision
• Good problem-solving skills
• Ability to learn new skills quickly
• Ability to work under pressure and meet deadlines while producing high-quality work
• Excellent interpersonal and customer relationship skills
• High level of mechanical/electrical aptitude
• High level of personal integrity
• Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
• Associate’s Degree preferred
• Previous experience in NCR or similar equipment is a plus
• CCNA preferred
• A+ Certification
• ITE or Polytechnic in Electronics and Communications Engineering

• Three weeks of job-related training provided within the dedicated NCR Facility