Legal Administrative Assistant

• Upload, label, and organize documents within the appropriate digital folders
• Maintain accurate and orderly folders in the organization’s internal system
• Conduct follow-up calls with existing clients when needed
• Send invoices and payment information to clients
• Support consultation payment collection through LawPay when assigned
• Communicate with patience and compassion when assisting individuals experiencing difficult circumstances
• Route prospective new clients to the appropriate intake team member
• Provide general administrative support to the team
• Protect confidential client and case information
• Serve as the initial point of contact for incoming callers
• Escalate documents, questions, and client matters to the appropriate team member
• Answer calls professionally and gather relevant background information
• Request and receive documentation from prospective and existing clients
• Explain which documents callers need to provide
• Ask initial screening questions regarding the caller’s location and type of case

• Full time availability during Eastern Time business hours is required
• Schedule is 8:00 a.m. to 5:00 p.m. Eastern Time
• English fluency and strong verbal communication skills are required
• Comfort handling approximately 16 to 30 calls per day is required
• Ability to learn and follow the organization’s internal folder management system is required
• Experience answering professional phone calls is preferred but not required
• Legal experience is not required
• Experience with Grasshopper, LawPay, and Dropbox is preferred
• This role does not include email or calendar management

• Remote job opportunity
• Great Place to Work Certification environment