Accounting and Operations Support Specialist

• Act as a product and accounting expert for clients and their accountants
• Serve as the liaison between business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help in-house and firm-based accountants import their data into Pennylane to facilitate migration
• Train on the product, the company, and its various departments during the first three months
• Receive, qualify, and resolve accounting-related requests
• Follow up on tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay structured customer feedback to the Product teams
• Identify areas for improvement and increase team efficiency
• Lead projects that contribute to professional development
• Opportunity to progress into advanced support, account management, or customer implementation

• Accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly and professionally
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• The right to work in France is required; Pennylane does not currently sponsor visa applications

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• Between 6 and 12 additional RTT days on top of 25 days of paid leave
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or from a coworking space
• BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote Pennylaners
• Annual company retreat
• An inclusive, supportive work environment that fosters personal and professional growth