EV Technical Support Specialist

• Provide first-level technical support to customers with questions about electric vehicle charging products and related services
• Assist customers before and after purchase through phone, live chat, and email
• Identify underlying issues and guide customers through troubleshooting steps
• Own customer inquiries from initial contact through resolution or escalation
• Communicate order updates and explain changes or issues affecting orders
• Maintain knowledge of product features, support procedures, and customer service standards
• Document customer interactions and identify recurring issues
• Share useful feedback with the appropriate team
• Collaborate with colleagues and leadership while managing multiple customer inquiries accurately and efficiently

• Previous experience in technical support, technical customer service, or a similar customer-facing role
• Knowledge of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair
• Strong verbal and written communication skills
• A patient, customer-focused approach to explaining technical information in an accessible way
• Excellent problem-solving skills and the ability to think critically when troubleshooting issues
• Strong organizational skills and attention to detail
• The ability to manage multiple tasks while maintaining accurate records
• Basic proficiency with Microsoft Office applications and customer support systems
• The ability to work independently, follow established procedures, and collaborate with a remote team
• Willingness to work the scheduled shift and accommodate weekend work if required
• Own equipment and suitable home workspace
• Windows 11 PC; Macs not supported
• Minimum 16 GB RAM
• Dual monitors
• Webcam and wired USB headset with a microphone
• i5 processor or higher
• Reliable, secure home internet with a minimum speed of 20 Mbps
• Wired Ethernet connection from router to computer; Wi-Fi-only connections, mobile hotspots, and other unreliable connections are not acceptable
• Backup power solution
• Quiet, private workspace without interruptions
• Microsoft Teams / Office 365
• Strong written and verbal English communication skills
• Resume submitted in English
• Successful completion of applicable background check, if required
• Spanish and English bilingual proficiency is preferred

• Paid training
• Remote work from Mexico
• Paid weekly in arrears