Office & Customer Service Coordinator

• Answer incoming calls and respond to customer inquiries professionally
• Qualify new leads and collect accurate customer and project information
• Schedule and confirm appointments using scheduling systems
• Follow up with customers regarding proposals and outstanding opportunities
• Re-engage older and inactive leads through proactive follow-up
• Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM
• Respond to customer emails, messages, texts, and chats
• Assist with invoicing and administrative tasks
• Support approved customer outreach and marketing initiatives
• Prepare daily activity reports and escalate issues requiring management attention
• Manage the customer journey from the initial call through lead qualification, appointment scheduling, proposal follow-up, and ongoing customer communication

• Advanced English communication skills, both spoken and written
• Previous experience in customer service, call center, receptionist, administrative, or sales-support roles
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Comfortable handling phone calls and communicating with customers throughout the day
• Ability to multitask and manage multiple priorities
• Experience with CRM or scheduling systems is preferred
• Proactive attitude and strong follow-up skills
• Ability to work independently in a remote environment
• Dependable and committed to following established processes and procedures
• Customer service calls in English, preferably for U.S.-based customers

• Food vouchers
• Telework support
• Remote work from Mexico
• Monday–Saturday schedule aligned with Pacific Time
• Opportunity to work with U.S.-based companies
• Professional and collaborative work environment