Field Service Engineer

• Provide troubleshooting, installation, preventive maintenance, repair, qualification, and system certification services for analytical and microscopy equipment
• Provide high-quality telephone and remote technical support
• Actively promote contract products
• Resolve critical customer issues quickly and professionally
• Manage company assets, including parts inventory, computer, telephone, tools, software, company car, and manuals
• Coordinate with internal partners for service planning and scheduling
• Submit accurate and timely field service and expense reports
• Collaborate with Sales on lead generation, customer activities, and updates
• Train users and support customers in operating analytical equipment
• Support customers across Norway and the Nordic countries, primarily Norway, for Chromatography and Mass Spectrometry products

• Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician
• Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS
• Experience servicing analytical equipment or equivalent experience as an Application Specialist is an advantage
• Experience working in research laboratories or similar environments is an advantage
• Excellent written and verbal communication skills in English
• Proficiency in a Scandinavian language is desirable but not required
• Good understanding of Scandinavian culture is an advantage
• Strong IT skills
• Valid driver's license and willingness to travel up to 50-75% within the assigned territory
• Ability to travel across Europe and the US for technical training
• Strong problem-solving skills and demonstrated organizational abilities, with the capability to manage multiple priorities simultaneously
• Ability to work independently while maintaining strong collaboration within the team
• Commitment to following safety protocols and quality standards
• Ability to respond to customer needs at short notice
• Ability to effectively train and support customers in the operation of analytical equipment
• Able to lift 40 lbs. without assistance

• Continuous learning and professional development opportunities
• Competitive benefits package, including pension and healthcare
• Company-provided assets including stock/inventory of parts, computer, telephone, tools, software, company car, and manuals