Bilingual Operations Analyst – Pharmaceutical Industry

• Monitor operational KPIs
• Generate quantitative and qualitative reports, perform analyses, and develop effective action plans
• Present results
• Provide operational support across all areas
• Suggest improvements to resolve issues, optimize processes, and provide feedback to the operation and the contracting client
• Manage sales activities
• Provide support and manage LAC contracts
• Prepare LAC commercial and management reports
• Manage pricing
• Manage FOC
• Serve and support B2B clients and the Sales team

• Must be at least 18 years old
• Currently pursuing or have completed a higher education degree
• Knowledge of Microsoft Office, particularly Excel, Word, and PowerPoint
• Knowledge of CRM and ERP systems, such as SAP, Totvs, Senior, Linx, or platforms with order-processing functionality is preferred
• Fluency in Portuguese and Spanish, both written and spoken
• Dynamic profile, with a sense of urgency and the ability to execute tasks efficiently
• Ability to work collaboratively as part of a team
• High level of commitment and professional responsibility
• Strong organizational skills and attention to detail
• Clear, assertive, and empathetic communication
• Analytical skills to interpret data and turn it into practical actions
• Solution-oriented profile, with a focus on continuous process improvement
• Organizational skills and the ability to manage multiple demands simultaneously
• Strong focus on customer and employee experience
• Ability to build relationships and collaborate with different departments
• Agility, proactivity, and a sense of urgency

• Transportation allowance
• Meal voucher and/or food allowance
• Life insurance
• Funeral assistance
• Childcare assistance / assistance for children with disabilities
• School transportation assistance (for children aged 3 years and 8 months)
• Product discounts
• Dental insurance
• Telemedicine plan
• Career development plan
• Discounts on gyms and sports activities
• Pet insurance plan
• Educational Partnerships Program: Discounts on short courses, undergraduate and graduate programs, vocational training, language courses, basic education, and preschools.