Product Trainer

• Plan and execute JLL Technologies' global customer learning strategy
• Design, develop, and update training content, including quick reference guides, standard e-learning courses, and interactive walkthroughs
• Use AI-powered tools and generative platforms to draft scripts, build assessments, and streamline content creation
• Build and maintain localized in-app guidance and contextual help using tools such as Pendo
• Deliver live virtual instructor-led training and standard onboarding courses for internal employees, partners, and global customers
• Collaborate with LMS administrators to publish customer training materials and track enrollment data
• Partner with Product and Customer Success teams to identify training gaps and align content with upcoming feature releases
• Conduct post-training customer surveys, monitor NPS, and review feedback with leadership to improve course quality
• Support personalized, role-based learning journeys for customer onboarding
• Use AI translation tools to adapt and publish training assets in multiple languages as needed
• Collaborate with instructional designers, product experts, and customer success teams to scale learning experiences across JLLT product suites

• Bachelor’s degree in education, business, human resources, information technology, or a related field; or equivalent practical experience as a trainer or corporate specialist
• Experience creating training content, instructional manuals, and interactive guides in a professional corporate environment
• Proficiency with instructional design and video editing software such as Articulate, Camtasia, Adobe, or equivalent tools
• Experience utilizing digital adoption platforms or in-app support tools, specifically Pendo or similar guidance software
• Excellent verbal and written communication skills with confidence to speak publicly and facilitate live group training
• Strong project and time management skills, with ability to manage multiple deliverables and meet strict publication schedules
• Familiarity with modern cloud-based Learning Management Systems (LMS) to manage course catalogs and student transcripts
• Solid technical aptitude and basic understanding of business software systems or cloud-based applications
• Strong interpersonal skills and ability to collaborate with cross-functional stakeholders across different time zones
• Preferred: Experience as a customer trainer or educational specialist within a fast-paced, growth-driven SaaS company
• Preferred: Active familiarity with generative AI tools such as ChatGPT, Claude, and Descript
• Preferred: Experience with enterprise property management or facilities platforms like Corrigo Enterprise, TRIRIGA, or ServiceNow
• Preferred: Familiarity with agile or software development lifecycles
• Preferred: Creativity, flexibility, and passion for driving user adoption and customer self-sufficiency

• Competitive pay and benefits package
• Entrepreneurial and inclusive work environment
• Career development and opportunities to realize your full potential
• Dedicated total rewards program
• Reasonable accommodations for individuals with disabilities