Salesforce Project Manager

• Own day-to-day execution of Salesforce implementation and consulting engagements
• Develop, maintain, and manage integrated project plans, schedules, milestones, dependencies, and delivery commitments
• Own project financial management, including budgeted hours, actual hours, forecasted hours, and estimate-to-complete
• Track resource utilization and burn against Statements of Work and approved project budgets
• Identify budget and hours variances and communicate potential overruns
• Develop resource plans and coordinate resource assignments, capacity, and skill-gap resolution
• Partner with practice, resource, engagement, account, and TTEC Digital leadership on staffing and escalations
• Manage project scope against contractual commitments and support change-control processes
• Manage project risks, assumptions, issues, dependencies, mitigation plans, and resolutions
• Facilitate kickoffs, planning sessions, team meetings, status meetings, and project governance activities
• Produce weekly project status reports covering schedule, accomplishments, upcoming activities, budget, risks, issues, dependencies, and decisions
• Maintain project documentation, decision logs, action items, RAID logs, and governance artifacts
• Coordinate delivery across Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partners
• Track deliverables and coordinate reviews and approvals
• Coordinate testing, UAT, release readiness, deployment, and go-live activities
• Facilitate Agile ceremonies and support Agile, Waterfall, or hybrid methodologies
• Monitor delivery performance, remove blockers, and improve team execution
• Ensure execution aligns with the Statement of Work, delivery methodology, and TTEC Digital standards
• Support project closure, financial reconciliation, lessons learned, and transition to managed services or ongoing client operations

• 5+ years of project management, technology delivery, or professional services experience
• Experience managing technology implementation or digital transformation projects in a consulting or client-facing environment
• Experience managing project budgets using labor hours, resource forecasts, burn rates, and estimate-to-complete
• Demonstrated ability to identify budget variances and take corrective action before projects exceed planned hours
• Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts
• Strong understanding of project scope management and change-control processes
• Experience managing risks, assumptions, issues, dependencies, and mitigation plans
• Experience coordinating cross-functional delivery teams consisting of functional and technical resources
• Experience producing and presenting project status reports to client and internal stakeholders
• Experience working with Statements of Work, project assumptions, deliverables, and contractual commitments
• Experience with Agile/Scrum, Waterfall, and hybrid delivery methodologies
• Strong organizational skills with the ability to manage multiple priorities, dependencies, and workstreams
• Strong written and verbal communication skills
• Ability to communicate project challenges clearly and objectively without allowing issues to remain unresolved
• Ability to build productive relationships with clients, delivery teams, account leadership, and third-party partners
• Strong problem-solving, negotiation, and conflict-resolution skills
• Ability to operate effectively within globally distributed delivery teams
• Experience delivering Salesforce or other enterprise CRM/CX implementations strongly preferred
• Professional certifications are strongly valued, including PMP, CSM, PMI-ACP, SAFe, recognized project management/Agile/delivery management certifications, or Salesforce Certified Administrator
• Commitment to maintaining relevant professional certifications and continuing professional development
• Sufficient Salesforce platform and implementation knowledge to effectively plan, manage, and govern Salesforce engagements
• Comfortable working primarily during US business hours

• Permanent remote opportunity in the Philippines
• Flexible remote work arrangement
• Opportunity to work with global teams
• Professional certifications strongly valued and supported as part of continued development
• Continued development of Salesforce delivery, project management methodologies, and emerging technologies