Design Team Lead – Ecommerce

• Run the day-to-day work of the Design Team
• Maintain high design standards across client work
• Review email and SMS campaign designs, ad images, GIFs, short videos, and occasional landing pages
• Diagnose design issues and provide clear, actionable direction
• Advise Account Managers on campaign visual requirements and challenge weak briefs
• Design directly when workload requires
• Maintain consistency across client brands, niches, and visual identities
• Organise and rebalance the team's weekly workload
• Track workload distribution and ensure client design targets are met
• Act as the first point of contact for design blockers
• Run team group calls and regular one-to-ones
• Collect and respond to team suggestions and concerns
• Mentor designers and onboard new team members
• Connect Design with other service teams through workshops, tutorials, and documentation
• Run training and skill-building sessions
• Improve workflows, handoffs, and communication processes
• Write and maintain team documentation
• Monitor Figma releases and adopt useful features
• Stay current on design and email marketing trends
• Report industry best practices to the Service Director and team
• Take on projects delegated by the Service Director
• Report to the Service Director and collaborate with Account Managers and other departments

• At least 5 years of experience as a graphic designer, with a minimum of 3 years in email marketing design
• Expert-level Figma skills, including building and working from component libraries
• Working knowledge of the Adobe Creative Suite or Affinity
• Experience producing ad images, animated GIFs, and short video edits
• An established portfolio showing on-brand, effective design work for a range of clients, stores, and niches
• Experience leading, mentoring, or coordinating other designers
• Ability to review design work and give specific, actionable written feedback
• Ability to distribute and reorganise a team's weekly workload, including at short notice
• Basic understanding of web design and landing pages is a plus
• Experience with Klaviyo or a comparable email marketing platform is a plus
• Comfortable with Slack, Asana, Hubstaff, Google Workspace, and Figma
• Fluent written and spoken English
• Remote work experience, ideally with a team spread across time zones
• Available and responsive Monday to Friday between 3 and 6 PM Barcelona time
• Consistently working 30 to 35 hours per week, or 140 hours per month
• Stable internet connection, laptop or PC, and ability to join video calls

• Fixed-rate monthly salary paid in USD
• Full-time contractor arrangement
• Performance reviews every 9 to 12 months, with the first one after 3 to 6 months
• Remote work arrangement
• Work with a distributed, international team