Freelance Community Moderator

• Moderate Clue Community, an anonymous in-app peer-support space
• Review flagged posts and comments and act according to community guidelines
• Decide whether to comment, move posts, remove content, ban members or leave content untouched, providing clear reasons
• Protect member anonymity and escalate possible GDPR issues
• Remove clinical advice and unverified health claims
• Follow the crisis protocol when a member may be at risk
• Escalate unclear cases, appeals and threats
• Log removals, bans and monitoring decisions in the shared moderation sheet
• Write moderator replies in Clue's voice
• Direct questions to Customer Support or other teams
• Pass feedback to Product and Science teams
• Share learnings and observations for further feature development

• Some experience moderating or supporting an online community, forum or social channel; volunteer experience counts
• Excellent written English
• Additional languages are a plus, especially Spanish and/or Portuguese
• Calm, steady judgement on sensitive topics
• Discretion and a strong sense of privacy
• Comfort following a guide closely and confidence to flag cases that do not fit it
• Curiosity about AI tools and how they can support careful, human work
• Organised and reliable; able to log decisions, keep to a daily rhythm and follow through
• Interest in reproductive health or women's health is nice to have
• Basic knowledge of GDPR or the EU Digital Services Act is nice to have
• Mental health first aid or crisis-awareness training is nice to have; support will be provided to obtain it
• Experience with Slack, Google Sheets or community platforms is nice to have

• Crisis-protocol onboarding
• Clear escalation path
• Regular check-ins with manager
• Support to obtain mental health first aid or crisis-awareness training
• Opportunities for growth