Training Specialist

• Deliver onboarding, training, and refresher sessions for end users of Animal Health technology solutions
• Assess customer training needs and tailor delivery to customer capability, operational context, and product use
• Support customers in using hardware, software, and related systems
• Provide first-line product support and troubleshooting for hardware, firmware, and software queries
• Document and coordinate resolution of customer issues with Animal Health colleagues, dealers, and business partners
• Maintain accurate records of customer issues, actions, owners, and follow-up requirements
• Assist with minor equipment repairs, updates, and system improvements
• Deliver product training and upskilling for employees and business partners
• Develop, review, and maintain training materials, user guides, and documentation
• Inform customers, staff, and business partners about software improvements, releases, and features
• Travel extensively across the territory to support customer product adoption
• Support sales and customer support teams through sales, onboarding, and ongoing engagement
• Promote Animal Health technology solutions through meetings, demonstrations, field days, conferences, and industry events
• Assist with sales presentations and dealer support activities
• Support customer engagement through approved communication channels and user community platforms

• Agricultural, dairy, or farming experience is highly desirable
• Experience delivering training, onboarding, coaching, or user education in a customer-facing environment
• Strong verbal and written communication skills
• Confidence facilitating training for individuals and groups of customers or industry stakeholders
• Ability to assess training needs and adapt delivery to different technical and operational audiences
• Strong troubleshooting, problem-solving, and analytical skills
• Ability to coordinate multiple priorities, manage territory travel, and work independently
• Strong relationship management skills and a customer-first mindset
• Ability to engage credibly with customers and stakeholders across a range of technical and operational settings
• Strong computer literacy and comfort learning new systems and digital tools
• Experience using CRM software, ideally Salesforce, is desirable
• Strong record-keeping and documentation skills
• A strong understanding of, and passion for, New Zealand agricultural industries
• Full, current New Zealand driver’s licence
• Extensive travel across the territory is required

• Competitive remuneration
• Company car
• Laptop
• iPad
• Full training provided
• Career growth opportunities
• Variety and autonomy in a field-based role
• Support from a global animal health organisation
• Collaborative team environment
• Learning and continuous improvement opportunities