Customer Success Manager

• Own and grow performance and influencer marketing accounts focused on ROAS and commercial outcomes
• Develop strong client relationships and align account strategies with business goals
• Improve campaign performance, ROAS, and account efficiency
• Develop growth plans, improve retention, and identify upselling opportunities
• Partner with Product to turn client requirements into actionable inputs
• Coordinate with BI, Operations, Finance, Influencer, and Product teams
• Identify process gaps and proactively drive workflow improvements
• Interpret dashboards, campaign data, and key performance metrics
• Identify performance gaps and translate insights into actionable recommendations
• Take accountability for account performance and client satisfaction
• Manage priorities, solve problems, and deliver results with minimal supervision

• 5–7 years of total experience, including 3+ years in Account Management or Customer Success
• Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments
• Background in performance marketing, influencer marketing, affiliate, or agency + product environments
• Experience with SaaS or tech platforms and cross-functional collaboration
• Strong analytical skills and data literacy
• Strong ownership, accountability, and ability to operate with minimal supervision