Administrative Assistant – Behavioural Health

• Enter, update, organize, and maintain patient demographic, insurance, billing, and administrative information in the EHR/EMR
• Review records for completeness and correct or follow up on missing information
• Maintain organized electronic documentation and assign information to the correct patient
• Prepare and submit pharmacy prior authorization requests; gather information, track submissions, and follow up with pharmacies and insurers
• Process GeneSight orders, verify required information, track orders, and document progress
• Assist with insurance verification, billing follow-up, payment processing, and other revenue-cycle activities
• Track outstanding billing and insurance matters and communicate with insurers regarding routine eligibility, claims, and administrative queries
• Schedule, reschedule, and confirm psychological and behavioral-health assessment appointments
• Coordinate appointments with patients, psychologists, clinicians, and administrative staff
• Communicate professionally with patients, pharmacies, insurance companies, healthcare institutions, and other external organizations
• Document calls and communications accurately and route clinical matters to licensed professionals
• Support therapists, psychologists, psychiatric providers, and administrative staff with day-to-day administrative tasks
• Use Google Workspace for communication, documentation, scheduling, meetings, and information management
• Maintain strict confidentiality and comply with HIPAA, privacy, cybersecurity, and data-security requirements
• Use approved systems for protected health information and report suspected privacy or security incidents

• Bachelor's degree in Health Information Management, Healthcare Administration, Public Health, Health Services Management, Health Informatics, Business Administration with a healthcare focus, or a related field
• 3–5+ years' administrative experience in a healthcare environment
• Experience supporting healthcare professionals, clinics, hospitals, behavioral-health organizations, insurance organizations, or similar settings
• Previous experience using an EHR/EMR system
• Knowledge of healthcare administration, patient-information workflows, confidentiality, and HIPAA requirements
• Strong computer, data-entry, organizational, and prioritization skills
• Excellent written and spoken English with clear and professional telephone communication
• Strong interpersonal and customer-service skills
• Ability to work independently, meet deadlines, and manage multiple administrative responsibilities
• Strong proficiency in Google Workspace
• Reliable high-speed internet and a professional, private workspace
• Experience with or ability to quickly learn EHR/EMR systems, Google Workspace, pharmacy prior authorization portals, GeneSight ordering systems, healthcare billing/RCM systems, insurance portals, practice-management and scheduling systems, and secure healthcare communication and payment-processing systems
• Preferred: experience in behavioral health, mental health, psychiatry, psychology, therapy, or counselling
• Preferred: experience with pharmacy prior authorizations and appeals, GeneSight or similar diagnostic/laboratory order processing, healthcare billing or Revenue Cycle Management, psychological or behavioral-health assessment scheduling, insurance verification and communication with insurers, healthcare payment processing, U.S.-based healthcare organizations, and U.S. healthcare terminology and administrative processes

• Fully remote work arrangement
• Full-time schedule of 40 hours per week
• 12–18 month contract term based on organizational needs, performance, and mutual fit
• One-hour break during the workday