Key Account Manager

• Proactively identify, negotiate, and close expansion opportunities, including upsells and cross-sells, within existing accounts to exceed growth targets
• Build and maintain relationships with key stakeholders, business users, and procurement teams
• Partner with Renewal Managers to support seamless renewals, mitigate churn risk, and facilitate timely contract execution
• Act as the customer advocate within Acquia
• Collaborate across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey
• Create and execute data-driven territory plans to maximize account retention and lifetime value
• Maintain accurate Salesforce and CRM records, forecasting, and account documentation

• Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises
• Proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts
• Exceptional communication skills and ability to lead cross-functional teams to deliver on customer needs
• Ability to drive account strategy proactively with minimal oversight in a fast-paced, high-autonomy environment
• Highly detail-oriented; able to prioritize tasks, manage multiple systems, and navigate complex procurement cycles
• Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required
• Openness to learning new technologies and collaborating with AI tools

• Great Place to Work-CertifiedTM company
• Opportunity to work with best-of-breed open-source technology in a high-growth market
• Innovation and potential use of AI tools to enhance processes and improve work