Director, Product Design

• Support end-to-end O2C product design strategy from concept through launch and iteration
• Direct the design, modification, and evaluation of O2C solutions across billing, accounts receivable, and third-party integrations
• Partner with Product Owners and Product Support to balance current-state support with forward design work
• Build and maintain a performance framework covering design quality, process efficiency, and business value
• Present strategic roadmaps and investment cases to Finance Technology leadership and the O2C Steering Committee
• Guide design of O2C enhancements including contract asset handling, credit note automation, and client onboarding
• Identify opportunities to streamline billing and contract processes through digitization, automation, and agentic AI
• Ensure design decisions support financial close, month-end reporting, revenue assurance, regional regulatory requirements, and internal controls across 60+ countries
• Research and propose GenAI use cases including intelligent cash application, proactive collections optimization, automated dispute resolution, and working-capital forecasting
• Build ROI-based business cases for GenAI and automation initiatives
• Make and defend build-vs-buy decisions on AI and automation tooling, including vendor selection, platform integration, and total cost of ownership
• Extend agentic workflow design across integrations with payment gateways, banks, treasury platforms, and CRM systems from concept to production
• Partner with Enterprise Data & AI teams on technical feasibility and enterprise AI governance
• Apply audit and compliance principles, including SOX, to billing and revenue-related workflows
• Maintain audit- and compliance-ready design documentation
• Participate in monthly O2C Steering Committee and quarterly CFT Portfolio Review governance forums

• 10+ years' experience with a major ERP finance platform supporting Order-to-Cash operations, with strong preference for PeopleSoft FSCM 9.2
• Deep functional expertise across the O2C lifecycle: contracts, billing, accounts receivable, credit management, collections, cash application, and experience delivering change with tangible benefits
• Strong understanding of financial close, month-end reporting, and revenue assurance processes in a global, multi-entity environment
• Experience contributing to at least one global ERP rollout or large-scale finance transformation program
• Excellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholders
• Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value delivered
• Hands-on experience with Generative AI tools and platforms such as Azure OpenAI, AWS Bedrock, Google Vertex AI, or Oracle AI DP/Apex
• Familiarity with agentic workflow frameworks such as LangChain, AutoGen, or similar orchestration tools
• Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and auditability needs
• Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns
• PeopleSoft or Oracle certification/accreditation
• Change management or transformation leadership experience, particularly introducing AI/automation capabilities to finance operations teams

• Equal Opportunity Employer
• Reasonable accommodations for individuals with disabilities
• 40 scheduled weekly hours