Senior Customer Success Manager – Technical Account Manager

• Manage the rapidly growing enterprise customer base across all industries
• Work closely with sales, implementation, engineering, product, and customer stakeholders
• Advise customers on transforming B2B purchasing and drive product adoption and enablement
• Help largest customers drive procurement success on the Zip platform
• Define customer business outcomes and partner with customers to deliver them continuously
• Act as a trusted procurement advisor and educate customers on Zip’s platform and procurement best practices
• Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
• Maintain customer engagement and satisfaction, focusing on adoption and loyalty
• Manage customer health and hedge account risks using data-driven adoption metrics
• Translate customer business needs into solutions with product and engineering while managing expectations
• Train and empower customers to become product specialists and increasingly self-sufficient
• Partner with the renewals team to achieve target GRR
• Own post-implementation technical health and provide hands-on product adoption and enablement support
• Continuously improve Customer Success assets and processes

• 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting
• B2B SaaS experience in a high-paced environment is a benefit
• Prior SaaS implementation experience
• Procurement experience in procurement, sourcing, or vendor management
• Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver attentive to details
• Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic
• Proactive team player able to identify process gaps and help wherever needed
• Payments software experience and experience working with CFOs, Controllers, Accounts Payable/Accounts Receivable roles is nice to have
• Experience with SaaS workflow management tools and low-code/no-code configuration is nice to have
• Experience working in a top-tier consulting firm or an MBA is nice to have
• Legally authorized to work in Israel
• Hands-on experience onboarding customers and implementing software post-sale

• Start-up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget