Family & Sexual Harm Advisor

• Provide evidence-informed, person-centred support to people and whānau affected by family and sexual harm
• Conduct assessments, identify risk factors, and support development of safety and support plans
• Use advanced communication and counselling skills in complex situations
• Provide guidance, coaching, and support to other advisors
• Build and maintain relationships with internal and external stakeholders and support services
• Recognise and address barriers affecting access to support, wellbeing, and outcomes
• Contribute to continuous improvement and promote best practice
• Maintain accurate records and ensure service delivery meets organisational, contractual, and professional standards
• Work within a dynamic 24/7 service across a range of shifts

• Relevant tertiary qualification (or working towards) in counselling, psychology, social work, psychotherapy, or a related discipline, or 2+ years’ experience supporting individuals impacted by family violence or sexual harm
• Working towards registration with a relevant body within the Mental Health and Addictions field
• Experience of supervision or coaching
• Ideally, 6+ months’ experience working in Telehealth or a similar role, such as helplines, eTherapy, face-to-face counselling or therapy
• In-depth understanding of family and sexual harm dynamics
• Strong communication, active listening, and counselling skills
• Ability to exercise sound judgement and make informed decisions in complex situations
• Experience managing sensitive and challenging conversations with professionalism and empathy
• Strong planning and organisational skills, with ability to manage competing priorities
• Collaborative approach and ability to coach, influence, and motivate others positively
• Ability to work effectively with people from diverse cultures and backgrounds
• Commitment to learning, feedback, and continuous improvement
• Flexibility to work a range of shifts in a 24/7 service; overnight and weekend availability highly regarded

• Ongoing professional development and opportunities to grow your telehealth practice
• Meaningful work supporting people through some of their most challenging moments
• Flexible hybrid working options, including working from home
• Penal rates for eligible overnight, weekend and public holiday shifts
• Access to kaimahi benefits and retail discounts
• Wellbeing support including EAP and purchasing additional leave