Customer Support Specialist, Turkish Market

• Act as the first point of contact for Turkish-speaking customers via phone, email, and chat.
• Provide accurate information and solutions to customer inquiries in a timely manner.
• Listen actively to customer issues and concerns, demonstrating empathy and understanding.
• Document customer interactions and feedback in our customer relationship management (CRM) system.
• Collaborate with team members and other departments to resolve complex customer issues.
• Participate in training and development sessions to enhance product knowledge and customer service skills.
• Maintain a positive and professional demeanor while handling customer complaints or challenges.

• Fluency in Turkish and English, both written and spoken.
• Previous experience in customer support or a related field is preferred.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Proficiency in using computer applications and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Availability to work flexible hours, including weekends and holidays if needed.

• Join us on an exciting journey to shape and revolutionize a new brand in the market
• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
• Receive 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with our free online English courses.
• Join our complimentary Book Club sessions, available in Russian & English
• Experience lively virtual team-building activities—because work should be fun!