IT Field Service Technician, Permanent Contract, Full-Time

• First point of contact for colleagues and responsible for handling incidents in 1st- and, in some cases, 2nd-level support
• Support users in the use of hardware and software
• Document all activities in the Jira ticketing system
• Analyze and resolve incidents in client, network, and workplace environments
• Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
• Carry out workstation relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
• Support network-related tasks
• Coordinate external service providers as required
• Work closely with IT colleagues
• Ensure compliance with security and compliance requirements
• Participate in the daily IT service duty rotation

• Completed IT training, such as IT Specialist for Systems Integration, or an equivalent qualification
• Relevant professional experience in IT onsite or field service is also welcome
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
• Initial experience in server administration is desirable
• Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
• Confident use of ticketing systems, such as Jira, and remote support tools
• Basic knowledge of TCP/IP, DHCP, DNS, and VLANs
• Initial experience with PowerShell, Wireshark, or the OSI model is desirable
• Category B driver's license
• Willingness to work occasionally at additional locations
• Strong customer and solution orientation, with an enthusiasm for direct user interaction
• Independent, structured, and reliable way of working
• Excellent communication skills, friendliness, and resilience
• Very good spoken and written German (C1)
• Interest in new IT technologies and personal development
• Willingness to undergo a security clearance as part of the hiring process

• Collective bargaining agreement with annual special payments
• 30 days of annual leave for a healthy work-life balance
• Mobile working to help reconcile professional and personal commitments
• Flexible working hours for greater freedom in your everyday work
• Company car for private use and maximum mobility
• Share program with preferential conditions and free shares
• Employee referral program with a bonus of up to €3,000
• Bike leasing for environmentally friendly and flexible mobility
• Fitness club subsidies to support your health
• Childcare allowance to support families
• Retirement and health benefits for long-term security
• Eyewear allowance for clear vision at work
• Corporate benefits program offering numerous discounts with many partners
• Personal development through structured onboarding, training, and long-term career prospects
• Innovative projects with varied responsibilities and a modern working environment
• Help shape the energy transition through sustainable projects and active climate protection
• Highest standards of workplace safety through clear standards, training, and the goal of “Zero Accidents”