CRM and Admin Specialist

• Manage and optimise Pipedrive CRM, keeping deals, contacts and activities accurate and up to date
• Filter and qualify incoming leads
• Manage pipeline stages and activities and ensure every lead has a clear next step
• Build and maintain customer-journey automations and workflows
• Create dashboards and regular reports on leads, conversion rates, pipeline value and sales activity
• Manage WooCommerce product listings, pricing, stock status, promotions and product content
• Process and track orders, deposits and parts enquiries with the sales team
• Maintain WooCommerce plugins, store settings and integrations
• Connect WooCommerce and Pipedrive data
• Book appointments, manage calendars and coordinate sales follow-ups
• Manage shared inboxes and route enquiries
• Prepare quotes, customer documentation and correspondence
• Document processes and build SOPs
• Identify bottlenecks and manual tasks and implement smarter solutions
• Explore AI features and automation tools across Pipedrive, WooCommerce and connected platforms
• Suggest improvements to increase efficiency and customer service

• Filipino (Philippines-based) candidate
• 3+ years’ experience in a CRM, admin or e-commerce operations role
• Strong hands-on Pipedrive experience, including pipelines, custom fields, automations and reporting
• Hands-on WooCommerce experience managing products, orders and store settings
• Solid experience building workflows and automations that reduce manual work
• Excellent written and spoken English with strong attention to detail
• Proactive, curious mindset with confidence to research solutions and suggest improvements
• Reliable home office setup with stable internet and availability during Australian business hours
• Experience with automation and integration tools such as Zapier or Make (nice to have)
• Experience using AI tools to build or enhance CRM and e-commerce workflows (nice to have)
• Familiarity with email marketing platforms such as Klaviyo or Mailchimp (nice to have)
• Background supporting an Australian e-commerce or high-value retail business (nice to have)
• Exposure to WordPress and Elementor (nice to have)
• Must disclose existing ongoing roles or client work
• Must reflect this engagement on LinkedIn as “Independent Contractor”

• All roles are 100% remote, allowing work from home
• Potential to grow into full-time hours as the business scales
• Potential performance-based bonuses as the role and business grow
• Freedom to improve existing processes and recommend smarter ways of working
• Supportive, collaborative founders who value initiative and fresh ideas
• Long-term opportunity to grow skills in CRM, e-commerce and automation