Patient Monitoring Care Coordinator

• Review patients' CPAP usage data in Sanusom daily, including usage hours, mask leak rates, AHI scores, and missed nights
• Identify patients below therapy thresholds or showing concerning trends and prioritize them for outreach
• Download compliance reports, upload them to the appropriate patient chart in Athena, and assign them to the correct provider
• Conduct approximately 60 outbound calls daily to patients with low usage, elevated mask leaks, or other therapy concerns
• Troubleshoot common CPAP issues, including mask fit problems, pressure discomfort, dry mouth, and air leaks
• Encourage and motivate patients to remain on therapy using established scripts and intervention protocols
• Schedule follow-up calls and ensure no patient is lost to follow-up
• Record monitoring time accurately using Sanusom's call timer for RPM billing compliance
• Document every call in Sanusom and Athena using standard clinical templates
• Respond to patient messages via Klara within established response time standards
• Coordinate with DME and CPAP supply teams on mask refits, equipment issues, and supply needs
• Coordinate follow-up provider appointments when clinically indicated
• Escalate clinical concerns to providers promptly according to established protocols

• Minimum 1 year of experience in remote patient monitoring, chronic care management, or patient outreach — ideally with sleep medicine, CPAP therapy, or DME patients
• Solid understanding of CPAP therapy, including common patient challenges such as mask fit issues, pressure intolerance, dry mouth, and air leaks
• Warm, patient, and encouraging phone presence
• Organized and detail-oriented, with accurate and timely documentation habits
• Comfortable reviewing data dashboards and identifying patients needing follow-up based on usage trends
• Strong understanding of HIPAA and patient confidentiality requirements, particularly in a remote work environment
• Reliable high-speed internet connection and a quiet, private workspace suitable for clinical patient calls
• Clinical background such as a nursing degree (RN or LPN), medical assistant certification, respiratory therapist credential, or equivalent is preferred
• Experience with Sanusom, Athena, or Klara is preferred
• Prior experience in a sleep medicine practice, DME company, or CPAP compliance program is preferred
• Familiarity with RPM and RTM billing codes and documentation requirements is preferred