Receptionist

• Answer and direct a high volume of calls professionally
• Handle client enquiries and resolve issues using sound judgement
• Record accurate messages and ensure timely follow-up
• Manage emails
• Assist with day-to-day administrative tasks
• Take ownership of tasks through to completion
• Deliver outstanding service to clients and Wingman’s internal team
• Work remotely for Australian partners and collaborate with contractors and onshore specialists

• Outstanding verbal and written communication skills
• Excellent phone manner and ability to make clients feel heard and supported
• Strong initiative and problem-solving skills
• Excellent attention to detail, organisation, and time management
• Friendly, energetic, reliable, and customer-focused approach
• Experience with Linkus and PropertyMe is an advantage, but not essential
• Self-provided equipment
• Computer with at least 8GB RAM
• 512GB HDD/SSD
• Intel Core i5 or AMD Ryzen 5, 12th generation or newer
• Windows 11 Home or Pro
• Power station, power bank, UPS, or equivalent power backup
• Secondary/external monitor
• Noise-cancelling headset and webcam
• Internet speed of 40–50 Mbps minimum for both download and upload
• BIR contributions/registration as required for a contractor
• NBI or Police Clearance
• Government-issued ID
• Ability to work 7AM–4PM Manila time, Monday to Friday
• At least 2 years of experience in an administrative role
• Experience with international clients or teams, particularly Australia, the United States, or New Zealand
• Proficiency with relevant software/tools such as Microsoft Office Suite, Google Workspace, and project management tools
• Experience managing calendars or scheduling appointments
• Comfortable communicating with clients, vendors, and team members via calls, text, email, or other channels
• English proficiency test
• Personality test
• Quiet, sufficiently spacious, closable work-from-home location
• Dual-monitor setup
• English-language 1–2 minute self-introduction video
• References from a former employer or supervisor
• Compliance with Wingman IT, security, monitoring, and productivity requirements
• Willingness to comply with BIR self-registration
• Acceptance of an independent contractor agreement under Singapore law with Philippines Resources Pte. Ltd.

• 20 Paid Time Off
• Referral Bonus - 70 AUD per successful referral to the Wingman platform
• Annual Trip
• Dedicated Support Contact (CSM)
• Access to a Network to collaborate with fellow contractors and onshore specialists
• Opportunities to Upskill through optional sessions, peer learning, and developmental pathways
• Potential for additional contracts, Statements of Work, or expanded workloads
• High-Impact Projects alongside Australian partners
• Flexibility First with full autonomy on how outcomes are achieved
• Advisory Support for HR, Tax, and setup guidance
• 100% Work-From-Home Contracts
• Refundable placement payment of AUD 200, returned after 24 weeks or included in final pay if the contractor resigns earlier with at least 30 days' notice