Client Success Specialist

• Act as the bridge between clients and creative teams
• Turn vague client goals into clear creative direction
• Keep the production engine moving without friction
• Spot risks early and act proactively
• Push back on vague or low-quality briefs and guide clients toward better inputs
• Keep correspondence tight, clear, and useful
• Improve how clients use Deer Designer, moving from reactive support to proactive partnership
• Use AI to draft, structure, and refine communication and internal processes
• Advocate for clients’ visions while challenging unclear input
• Drive successful client outcomes

• 2+ years in a client-facing role (Account Management, Project Management, or Client Success)
• Flawless English: communicate with precision—structured, direct, and clear
• Design literacy, including basics of layout, hierarchy, branding, and UX
• Comfortable pushing back on clients and asking hard questions
• Proactive use of AI to structure thinking, identify risks, and improve output quality
• Agency experience with creative services, design agencies, or subscription-based business models is a big plus
• Familiarity with tools like Figma or Photoshop for review purposes
• Familiarity with async-friendly workflows
• Ownership mindset focused on outcomes and fixing gaps

• Long-term, permanent remote contract
• 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure)
• Performance bonuses
• Work anniversary gifts
• Dedicated career growth
• Diverse, inclusive team culture
• Results-focused environment without micromanagement
• Milestone celebrations