Customer Support Specialist, Part-Time, 30 Hours per Week

• Respond to customer inquiries by email regarding products, orders, delivery times, and care instructions.
• Process orders, returns, and complaints.
• Resolve delivery issues with shipping providers.
• Find customer-focused and business-appropriate solutions to complaints.
• Manage messages and comments on Instagram and Facebook.
• Respond to customer reviews on Trustpilot and Amazon.
• Document cases accurately in the system.
• Report recurring issues to the team.
• Work closely with a small team and management.

• Native-level German speaking and writing skills.
• English proficiency is a plus, as some of our suppliers communicate in English.
• Friendly and clear written communication skills.
• Careful, structured, and reliable approach to work.
• Ability to quickly learn helpdesk software, the Shopify backend, and AI assistants such as ChatGPT or Gemini.
• Experience in e-commerce is an advantage but not required.
• Reliable availability during jointly agreed core hours.
• Initiative and the ability to contribute suggestions for improvement.
• Own laptop or computer, stable internet connection, and quiet workspace; hardware is not provided.

• Remote work: Work from home or another location of your choice.
• Predictable hours: Fixed core hours agreed upon together.
• 24 days of vacation: Based on a five-day workweek.
• Employee discount: On our entire product range.
• Short decision-making paths: A small team, direct access to management, and ideas that do not get lost in committee processes.