Payment Operations Coordinator

• Monitor day-to-day payment processing activity and transaction flows
• Monitor transaction success and failure rates and investigate unusual activity or processing issues
• Identify payment exceptions, delays, discrepancies, and operational issues
• Coordinate with processors, acquiring partners, banks, technology providers, and internal teams to resolve issues
• Track outstanding payment issues through to resolution and escalate critical payment incidents
• Maintain clear records of operational issues and resolutions
• Support merchant onboarding from application through activation
• Ensure merchant documentation and operational requirements are complete and accurate
• Coordinate merchant account setup and manage ongoing account changes, updates, and requests
• Act as an operational point of contact for merchant-related issues
• Reconcile payment transactions and review processor and settlement reports
• Investigate discrepancies between processor reports, bank activity, settlements, and internal records
• Track settlement and funding issues; assist with refunds, payouts, adjustments, and transaction corrections
• Monitor chargeback and dispute workflows and submit required documentation within deadlines
• Coordinate refunds and maintain records of disputes, refunds, and payment exceptions
• Maintain payment operations reports covering transaction volumes, approval rates, declines, chargebacks, refunds, and settlements
• Identify trends and unusual activity in payment data and prepare management updates
• Use Excel/Google Sheets or relevant reporting tools to analyze payment data
• Help establish KPIs and operational dashboards
• Create and improve SOPs, onboarding workflows, checklists, controls, escalation procedures, and scalable internal processes
• Identify repetitive manual processes for potential automation and improve operational efficiency

• 2–5+ years of experience in payment processing, fintech, merchant services, acquiring, banking, or a closely related environment
• Hands-on understanding of the payment lifecycle
• Experience working with payment processors, gateways, acquirers, or merchant service providers
• Experience with merchant onboarding and account management
• Understanding of authorization, settlement, funding, refunds, and chargebacks
• Experience with payment reconciliation and investigating transaction discrepancies
• Strong Excel/Google Sheets skills
• Excellent attention to detail
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication
• Ability to manage multiple operational priorities simultaneously
• Experience with platforms such as Stripe, Adyen, Worldpay, Fiserv, Global Payments, TSYS, PayPal, Checkout.com, Nuvei, or similar payment platforms highly desirable
• Knowledge of PCI DSS, payment security, fraud prevention, and payments compliance advantageous
• Ability to work primarily aligned with U.S. business hours, with flexibility depending on merchant, processor, and banking requirements

• 100% remote
• $50 birthday bonus
• $200 testimonial bonus
• No tracker
• Flexible schedule aligned primarily with U.S. business hours
• Full-time, 40 hours per week