Client Retention Specialist

• Own a portfolio of client-assistant relationships and monitor the health of each pairing
• Prevent churn by identifying early warning signs and acting proactively
• Lead win-back and escalation conversations on live calls
• Drive client success through onboarding sessions, 30-day check-ins, and recurring follow-ups
• Advocate for assistants through feedback and coaching conversations
• Triage 30+ tickets daily with fast, personalized responses
• Document every interaction accurately in HubSpot
• Partner with Operations, Finance, and Engineering on issues beyond direct scope
• Support US-based clients during the Monday–Friday night shift
• Complete Product & Skills and Immersion training phases under supervision

• 3+ years of client-facing experience in customer retention, account management, or customer support
• Documented save, churn-prevention, or win-back experience strongly preferred
• Experience with US clients strongly preferred
• Ability to manage multiple active client relationships simultaneously
• Experience owning retention or renewal metrics and explaining how you moved them
• Fluent written and verbal English
• Reliable night-shift availability from 10 PM–7 AM PHT
• History of night-shift work in previous roles
• Proficiency with CRM tools; HubSpot preferred
• Proactive and solutions-oriented approach
• Zero absences during training, except documented medical emergencies
• 80%+ required on daily assessments and mock calls to continue training

• Gross package up to ₱38,000/month
• Night shift (10 PM–7 AM PHT)
• Full training program included
• Fully remote work
• 4-week training program
• Training includes Product & Skills and Immersion phases
• Y Combinator and Sequoia-backed company
• Thousands of remote workers worldwide