EV Technical Support Specialist

• Provide first-level technical support for electric vehicle charging products and related services
• Assist customers before and after purchase via phone, live chat, and email
• Identify underlying issues and guide customers through troubleshooting steps
• Own customer inquiries from initial contact through resolution or escalation
• Communicate order updates and explain order changes or issues
• Maintain knowledge of product features, support procedures, and customer service standards
• Document customer interactions and identify recurring issues
• Share useful customer feedback with the appropriate team
• Collaborate with colleagues and leadership while managing multiple inquiries accurately and efficiently

• Previous experience in technical support, technical customer service, or a similar customer-facing role
• Knowledge of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair
• Strong verbal and written communication skills
• Patient, customer-focused approach to explaining technical information
• Excellent problem-solving and critical-thinking skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks while maintaining accurate records
• Basic proficiency with Microsoft Office applications and customer support systems
• Ability to work independently, follow established procedures, and collaborate with a remote team
• Willingness to work the scheduled shift and accommodate weekend work if required
• Strong written and verbal English communication skills
• Windows 11 PC with minimum 16 GB RAM, dual monitors, webcam, wired USB headset, and i5 processor or higher
• Reliable, secure home internet of at least 20 Mbps
• Wired Ethernet connection; Wi-Fi-only connections and mobile hotspots are not acceptable
• Backup power solution
• Quiet, private workspace
• Microsoft Teams / Office 365
• Background check may be required for shortlisted candidates
• Spanish and English bilingual proficiency preferred

• Paid training
• Remote work from Mexico
• Weekly pay in arrears