Senior Manager, IT Infrastructure

• Own deployment, operation, maintenance and lifecycle management of large-scale data centre IT infrastructure across EMEA
• Lead infrastructure operations across compute, storage, networking and platform services
• Define standards for resilient, secure and repeatable infrastructure deployments
• Ensure IT infrastructure and site teams are ready to support high-availability services
• Partner with architecture, engineering, security, facilities and product teams
• Oversee providers and integrators, KPIs and customer SLAs
• Oversee operational readiness and performance of data centre IT infrastructure environments
• Establish processes for installation, maintenance, upgrades, decommissioning and asset lifecycle management
• Ensure capacity planning for network connectivity, infrastructure and hardware
• Manage incident, problem, change and event management processes
• Lead or support event response, service restoration, root cause analysis and corrective action programmes
• Maintain operational documentation, playbooks, escalation procedures and disaster recovery plans
• Ensure environments are audit-ready and meet regulatory, contractual and internal control requirements
• Set service-level objectives, KPIs and operational health metrics
• Drive improvements in uptime, detection and recovery times, change success, capacity utilisation and operational risk
• Support business continuity, disaster recovery, backup, replication and recovery testing
• Drive automation and standardised tooling
• Establish governance for infrastructure changes, technology standards and platform roadmaps
• Hire, lead, develop and retain a high-performing team
• Define team structures, responsibilities, career paths, performance expectations and succession plans
• Communicate technical risks, investment needs, service performance and priorities to senior leadership
• Manage supplier relationships, SLAs, contracts, procurement and vendor performance
• Contribute to operating and capital expenditure planning, budgets, forecasts and programme benefits

• A bachelor's degree in computer science, information technology or a related field, or equivalent practical experience
• Typically 10 or more years' experience in IT infrastructure, data centre operations, cloud infrastructure, systems engineering, network engineering or a related discipline
• Several years managing technical teams and leading large-scale IT infrastructure operations or transformation programmes
• Track record of operating business-critical or mission-critical infrastructure at enterprise or hyperscale
• Strong knowledge of data centre technologies, including servers, storage, networking and monitoring
• Experience of disaster recovery, capacity planning, incident management and change management
• Experience leading cross-functional teams and influencing senior stakeholders
• Excellent written, verbal, analytical and organisational skills
• Able to take part in or oversee an on-call and major incident response rota
• Desirable: experience in hyperscale cloud, colocation, internet service provider, telecoms or large enterprise data centre environments
• Desirable: managing IT infrastructure across multiple regions, countries or geographically distributed sites
• Desirable: public cloud platforms and hybrid or multi-cloud operating models
• Desirable: knowledge of data centre facilities interfaces, including power, cooling, environmental monitoring, physical security and structured cabling
• Desirable: IT service management frameworks, reliability engineering, and ISO 27001, SOC 2, NIST or similar control frameworks
• Desirable: relevant certifications such as ITIL, CISSP, CCNP, PMP, AWS, Azure, Google Cloud or equivalent
• Satisfactory pre-employment screening, including confirmation of right to work, employment history verification and criminal record check where permitted by local law

• Equity in Volta
• Discretionary bonus
• Retirement/pension contributions
• Comprehensive health, wellbeing and insurance benefits
• Generous number of vacation days each year
• Global benefits varying by country due to local regulations