Dispatcher

• Manage and optimize the daily dispatch schedule across San Diego and the Quad-County service areas
• Coordinate technician assignments based on location, availability, workload, job requirements, and estimated service times
• Work closely with the Technician Supervisor to balance operational requirements with technician schedules, availability, and time-off requests
• Monitor schedules throughout the day and make real-time adjustments for cancellations, delays, site access issues, scheduling conflicts, and other unexpected changes
• Serve as a primary point of contact for field technicians regarding scheduling, routing, site access, and logistical issues
• Coordinate vehicle and equipment maintenance to maintain fleet readiness while minimizing disruption to technician schedules
• Manage the daily Courier route to reduce unnecessary travel and administrative errands for field technicians
• Coordinate sample drop-offs at laboratories and delivery of supplies, equipment, and gear between the shop and field locations
• Apply service-specific time-to-complete requirements to create realistic schedules and prevent overbooking
• Identify opportunities to improve routing, reduce unnecessary mileage, and increase technician productivity
• Use CRM systems, scheduling platforms, and automation tools to maintain accurate assignments and facilitate client and technician notifications
• Monitor scheduled jobs and proactively identify potential bottlenecks before they impact clients or field teams
• Communicate schedule changes and operational updates to technicians, supervisors, clients, and internal teams
• Maintain accurate dispatch, scheduling, maintenance, and logistical records
• Support continuous improvement of dispatch processes, routing strategies, and field operations
• Maintain confidentiality of company business records

• Minimum 2 years of experience in dispatching, scheduling, logistics, field operations, project coordination, or a related role
• Strong ability to organize tasks geographically and chronologically and create efficient schedules across multiple service areas
• Experience coordinating multiple employees, vehicles, appointments, or field-based activities simultaneously
• Excellent organizational and multitasking skills, with strong attention to detail
• Strong problem-solving skills and the ability to make timely decisions in a fast-paced environment
• Ability to anticipate scheduling conflicts, identify operational bottlenecks, and develop practical solutions
• Excellent verbal and written communication skills
• Ability to work effectively with field technicians, supervisors, clients, laboratories, and internal teams
• Ability to balance operational efficiency with technician availability, workload, and scheduling needs
• Proficiency with Microsoft Office, CRM platforms, scheduling systems, and other business software
• Comfortable using digital calendars, maps, routing platforms, and visual scheduling tools
• Ability to learn company-specific services and understand estimated service times to build accurate schedules
• Strong ability to manage changing priorities while maintaining accuracy and meeting deadlines
• Proactive approach to improving efficiency and resolving operational challenges
• English proficiency at B2 level or above
• Proven remote work experience with a dedicated home office setup, reliable computer, quality headset, and stable internet connection
• Preferred: Experience dispatching field technicians, inspectors, service professionals, or other mobile teams
• Preferred: Experience in environmental testing, construction, facilities, maintenance, home services, or another field-service environment
• Preferred: Experience with CRM automation, conditional workflows, or automated scheduling and notification systems
• Preferred: Experience coordinating vehicle or equipment maintenance
• Preferred: Experience coordinating courier, delivery, or sample transportation logistics