Customer Support Specialist – Extra Services Team

• Rapidly and effectively resolve client issues, including booking modifications, cancellations, and additional services requests
• Provide expert advice on bookings and products
• Communicate with suppliers, hotels, and clients via email and phone
• Utilize CRM systems and internal databases efficiently
• Complete the application assessment, HR interview, and one-minute internet speed test as part of the hiring process

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage
• Ability to work remotely on the stated schedule

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3
• Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services