Client Account Manager, Programmatic Media

• Own the day-to-day client delivery experience across a portfolio of MediaPath agency and brand accounts
• Act as the bridge between clients and the technical delivery team
• Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions
• Manage account calendars, reporting schedules, status calls, open items, and internal follow-through
• Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required
• Translate technical campaign and data explanations into clear, concise, client-ready communication
• Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies
• Walk clients through reporting and dashboard outputs and identify potential issues
• Escalate delivery, relationship, and scope risks proactively
• Maintain accurate account documentation and ensure commitments are recorded and followed through
• Deliver fast, clear client communication, on-time reporting and recurring deliverables, accurate technical-team triage, and proactive risk identification
• Focus on client-facing delivery rather than sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy

• 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment
• Ideally 4–6+ years of experience for independent client ownership
• Exceptional written and spoken English
• Proven ability to lead agency or brand calls independently and professionally
• Strong project management, organisation, and follow-through skills
• Ability to manage multiple accounts, priorities, and recurring deadlines
• Good understanding of digital/programmatic media and campaign concepts
• Strong judgment regarding when to resolve an issue independently and when to escalate
• Strong Excel and Google Sheets skills
• Programmatic campaign or DSP experience preferred
• Agency-side or white-label/reseller experience preferred
• Experience with media reporting or ad-tech clients preferred
• Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube preferred