Technical Support Analyst

• Deliver exceptional customer support by identifying issues and providing effective solutions.
• Provide technical assistance to internal and external customers.
• Diagnose, troubleshoot, and resolve product-related issues.
• Reproduce and isolate problems in a test environment.
• Prepare and modify AutoCAD and MicroStation drawings.
• Support Quality Assurance and Development teams with software testing and issue reporting.
• Create technical documentation, issue reports, and best-practice guidance.
• Communicate product issues, enhancements, and customer feedback to Product Management and Development teams.
• Deliver technical presentations and product demonstrations to internal and external audiences.

• Degree, diploma, or equivalent experience, ideally in engineering, technology, or a related field.
• Experience with CAD drafting.
• Proficiency in AutoCAD, MicroStation, and Civil 3D.
• Fluency in written and spoken German and English is essential.
• Strong problem-solving and analytical skills.
• Passion for technology and learning new tools.
• Excellent verbal and written communication skills.
• Customer-focused with a professional and collaborative approach.
• Ability to build strong relationships and communicate technical concepts clearly.
• Experience using a CRM system is an asset.

• Flexible hybrid and remote working options.
• Professional development and growth opportunities.
• Global team and collaborative culture.
• Community involvement through charitable and social initiatives.
• A supportive workplace that values diversity, respect, innovation, and teamwork.