Customer Success Manager – Enterprise

• Own value realization and the end-to-end customer journey for a portfolio of enterprise accounts.
• Ensure customers consistently use the platform, achieve measurable outcomes, and expand adoption.
• Maintain consistent and measurable portfolio coverage, engaging monthly with assigned accounts.
• Use platform data, reporting, and health indicators to drive proactive customer conversations.
• Demonstrate improvements in adoption and usability metrics tied to defined business outcomes.
• Build and advance cross-sell and upsell opportunity pipelines with qualified business cases.
• Identify commercial and adoption risks early and execute mitigation plans before renewal cycles.
• Lead executive-level conversations and business reviews centered on ROI, operational impact, and value proposition.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance, including cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations.
• Partner with revenue leaders to execute land-and-expand strategies.
• Coordinate with Product, Implementation, Support, and Revenue to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tools.

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field.
• 4+ years in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
• Demonstrated experience in SaaS customer-facing roles with enterprise customers, including renewals and expansions.
• Commercial acumen: understanding of renewals, contract value, and expansion strategy, with the ability to connect customer outcomes to revenue impact.
• Executive presence and ability to lead outcome-driven discussions with senior stakeholders.
• Analytical, data-driven mindset with experience using usage signals to build account strategies and ROI cases.
• High operational discipline and CRM documentation accuracy for renewal predictability.
• Proven ability to build relationships across multiple stakeholders and proactively mitigate risk.
• Fluent in English (written and spoken); Spanish is a plus.
• Experience at organizations known for Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or high-performance SaaS environments) is nice to have.
• Familiarity with finance operations, reconciliations, enterprise reporting, or data-intensive workflows is nice to have.
• Experience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs is nice to have.
• Experience supporting complex, technical products for enterprise clients is nice to have.

• Competitive salaries
• Entrepreneurial culture that encourages creativity and collaboration
• Open communication with company leadership
• Small, dynamic teams = massive impact
• 100% Remote Work (work from anywhere)
• $500 USD per year for learning and development
• 2 Family days
• 1 day off for your birthday
• Equal opportunity for employment