Customer Success Manager – SMB

• Manage a set of corporate customers utilizing Arctic Wolf’s CyberSOC solution
• Achieve renewal and expansion targets through consultative selling techniques
• Listen to customers and provide feedback to the business
• Ensure customer satisfaction and deliver quarterly account reviews
• Negotiate upsell opportunities by positioning additional Arctic Wolf service offerings
• Advise customers using domain and product knowledge to develop future growth plans
• Plan and prioritize a high volume of activities and requests
• Manage customer issues and requests, including clarifying questions, evaluating courses of action, and coaching customers toward alternate solutions
• Create and manage automated processes to forecast and communicate at-risk customers
• Build risk mitigation plans to retain at-risk accounts
• Typically travel 10% or less

• Ability to be flexible and work in a rapidly changing environment
• Aptitude for technology
• Knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• 5+ years of demonstrated success in a sales role, preferably in a technology organization
• Field sales experience strongly desired
• Ability to utilize technology involving keyboard use, verbal communication, and device screens requiring visual acuity
• Ability to navigate office spaces if located in a company office
• Mobility sufficient for business travel using public and private transport
• May include moving or lifting 25 pounds or less
• Must pass a criminal background check and employment verification

• Variable incentive compensation
• New hire equity grants
• Comprehensive benefits package