Accounting and Operations Support Specialist

• Act as a subject-matter and platform expert for clients and accountants
• Serve as the liaison between business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers and solutions, or escalate issues to the technical teams
• Help in-house and accounting-firm accountants import their data into Pennylane
• Learn about the product, the company, and its departments through Pennylane Academy
• Receive and qualify accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer support materials
• Share accounting knowledge and hands-on experience with colleagues
• Relay customer feedback to the Product teams
• Identify areas for improvement and lead projects

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with business owners is a plus
• Interest in innovative workplace tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly
• Ability to understand and respond to customer needs while providing excellent service
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Willingness to learn and stay up to date with product developments
• Visa sponsorship is not available; recruitment is limited to candidates based in Europe

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of five weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or in a coworking space
• A BSPCE equity package
• Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including Tech Days every three months and an annual company retreat
• Opportunities to move to other teams
• An inclusive, supportive work environment that fosters personal and professional growth