Senior Performance Support Specialist

• Perform performance tuning of Unit4 Financials by Coda before and after go-live
• Troubleshoot technical and application performance issues across new implementations and existing business-as-usual implementations
• Develop enhanced, proactive monitoring, detection, and remediation of performance issues
• Develop proactive, continuous performance tuning and processes to maintain optimal performance levels
• Comply with the Company's information security requirements and business procedures and policies
• Deliver proactive performance and technical support before and after go-live as part of the U4F by Coda team
• Work alongside a Senior Performance & Optimisation Consultant and a Database Administrator

• Good working knowledge of the Unit4 Financials by Coda application
• 5+ years in customer success and performance optimisation
• Hands-on use of AI productivity tools, such as Microsoft Copilot
• AI-enabled productivity improvement and a sharp instinct for spotting automation opportunities
• Previous experience in a database-centric, web-enabled environment
• Ability to perform database tuning using SQL queries, indexes, statistics, and database views
• Understanding of database replication
• Understanding of web services and extension kit flows
• Experience with Java-based applications and Java containers such as JBOSS and Wildfly
• Experience implementing systems into SaaS Azure infrastructures
• Knowledge of TCP/IP and fundamental networking concepts and protocols
• Good communication and interpersonal skills
• Logical thinking and problem-solving using a solid methodology
• Ability to work under pressure
• Enthusiastic and flexible
• Strong team player
• Comfortable traveling for occasional in-person customer meetings
• May be required to undergo security clearance/background checks, subject to applicable local laws
• Must provide information potentially including criminal record declaration, right to work, personal identification, and work history for applicable security checks

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Other great benefits
• Tools and guidance for professional growth
• Talented colleagues, role models and mentors
• Sustainability initiatives including the Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all